What drives success in Asia?How did the pioneers do what they did, how are they planning their su...

Service leadership is not based on outstanding performance within a single dimension. Rather, it ...

This book aims to celebrate the many contributions of Professor Tommy Koh as a Singaporean diplom...

When after three decades of research Singapore could produce its own water, the little city-state...

You can be Great.No matter what your background is or what failures you've experienced, you can a...

Managing Your Personal Finance teaches you how to manage your money and savings. Keeping technica...

From a customer's perspective, services are experiences. From the organization's perspective, ser...

For nearly two decades, countless non-profits in the U.S. were forced to pay big banks enormous s...

Sustainability is going to be one of the most important issues of the coming decades. For the fir...

Many services with limited capacity face wide swings in demand that can be caused by the change i...

Designing the service environment is an art that involves a lot of time and effort, and can be ex...

For nearly two decades, countless non-profits in the U.S. were forced to pay big banks enormous s...

3-in-1: Governing a Global Financial Centre provides a comprehensive understanding of Singapore's...

In services marketing, it is important to understand why customers behave the way they do. How do...

Baijiu and Huangjiu are the mainstream alcoholic drinks in China because of their long history an...

Disaster strikes, transforming cities and towns into graveyards and wastelands in a matter of min...

What drives success in Asia?How did the pioneers do what they did, how are they planning their su...

What makes consumers or institutional buyers select, and remain loyal to, one service provider ov...

When after three decades of research Singapore could produce its own water, the little city-state...

Are you a young person? Middle-aged? Old? It doesn't really matter. Each of us grows older every ...

Highly capable and motivated people are at the center of service excellence and productivity. Beh...

Are you a young person? Middle-aged? Old? It doesn't really matter. Each of us grows older every ...

Earth's environmental problems are far from being resolved. A large part of these are due to ever...

This book aims to present an overview of Chinese, Japanese and Korean modern management styles. T...

Managing Your Personal Finance teaches you how to manage your money and savings. Keeping technica...

This book aims to celebrate the many contributions of Professor Tommy Koh as a Singaporean diplom...

Targeting, acquiring, and retaining the 'right' customers is at the core of many successful servi...

All service organizations face choices concerning the types of products to offer and how to deliv...

The first unspoken law of service quality and productivity is to do it right the first time. Howe...

The relationship between productivity and customer satisfaction is complex. Service Quality and P...

This book aims to present an overview of Chinese, Japanese and Korean modern management styles. T...

Sustainability is going to be one of the most important issues of the coming decades. For the fir...

Most managers today work solely on intuition rather than best practices plus intuition. People ke...

You can be Great.No matter what your background is or what failures you've experienced, you can a...

Creating a viable service requires a business model that allows for the costs of creating and del...

Earth's environmental problems are far from being resolved. A large part of these are due to ever...

Disaster strikes, transforming cities and towns into graveyards and wastelands in a matter of min...

Developing an effective service marketing communications strategy starts with a good understandin...

In this book, Dr Albert Hong tells his own story.Today, he is prominent in his field, as chairman...

'It both provides tools and techniques for design thinking and illustrates the principles of usab...

'It both provides tools and techniques for design thinking and illustrates the principles of usab...