This is a practical guide for anyone involved with the creation and development of efficient serv...

Historically, competency frameworks have been readily available for various roles such as project...

To support certification in DTMethod, the Inprogress Design Lab provides a comprehensive guide fo...

Humanising IT(TM) applies human-centred design principles to the world of IT service management. ...

Fundamentals of Adopting the NIST Cybersecurity Framework takes cybersecurity and business profes...

This is a practical guide for anyone involved with the creation and development of efficient serv...

The Telehealth Service Implement Model (TSIM) is a structured framework for the development, impl...

The purpose of this guide is to provide the knowledge and understanding necessary to design, impl...

The New Approach to Management Being Used in Over Forty Countries

This is the second volume in the Create, Protect, and Deliver Digital Business Value series. It p...

Critical situations such as cyberattacks and PR nightmares may not only damage your stock price, ...

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The Praxis Framework integrates project, programme and portfolio management into one single guide...

This new title is essential reading for anyone wishing to understand how IT change management can...

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From Experience Collab, the experience experts, this definitive guide provides an overview of exp...

Humanising IT(TM) applies human-centred design principles to the world of IT service management. ...