This is a practical guide for anyone involved with the creation and development of efficient serv...

This quick reference guide will help you study for the Planning, Protection and Optimization (PPO...

This is a practical guide for anyone involved with the creation and development of efficient serv...

The Telehealth Service Implement Model (TSIM) is a structured framework for the development, impl...

Fundamentals of Adopting the NIST Cybersecurity Framework takes cybersecurity and business profes...

The purpose of this guide is to provide the knowledge and understanding necessary to design, impl...

The New Approach to Management Being Used in Over Forty Countries

Humanising IT(TM) applies human-centred design principles to the world of IT service management. ...

This is the second volume in the Create, Protect, and Deliver Digital Business Value series. It p...

Critical situations such as cyberattacks and PR nightmares may not only damage your stock price, ...

To support certification in DTMethod, the Inprogress Design Lab provides a comprehensive guide fo...

Co-creating Value in Organizations with ITIL 4 expands on the principle of value co-creation desc...

The Praxis Framework integrates project, programme and portfolio management into one single guide...

The Gazette's Succession to the Crown: Charles II to Charles III byRussell Malloch details the ac...

This new title is essential reading for anyone wishing to understand how IT change management can...

Historically, competency frameworks have been readily available for various roles such as project...

In the age of relentless change, organizations are racing to deliver their products and services ...

From Experience Collab, the experience experts, this definitive guide provides an overview of exp...