This book takes you through the creation and management of a BA service, from setting strategy to...

Agile testing brings many advantages to software teams, from increasing overall product quality t...

Computational thinking (CT) is a timeless, transferable skill that enables you to think more clea...

In this practical guide, the relationship between incident response and digital forensics is expl...

Project management is becoming less about managing tools and processes and more about delivering ...

Every information system brought into service in every type of organisation requires user accepta...

This strategic guide for business and IT executives focuses on how today's most disruptive techno...

Problem management is the IT service management process that tends to return more benefits more q...

Engaging with customers through social media is essential for businesses in this day and age. Wri...

Covering the latest thinking in IT service management, this new edition provides a comprehensive ...

This practical guide explores the business analyst role including typical responsibilities and ne...

Directors and government ministers across the world are increasingly being held accountable for f...

This book is a highly accessible guide to being a project manager (PM), particularly a project ma...

This highly accessible book gives advice to project managers who need to get up to speed quickly....

Systems development is the process of creating and maintaining information systems. This practica...

Engaging with social media such as Facebook, Twitter, blogs and social news sites is now a key pa...

Security architects are responsible for maintaining the security of an organisation's computer sy...

The role of an information security (or assurance) auditor is vital for identifying security gaps...

Strong interpersonal skills are a fundamental requirement in all work environments. This book pro...

Cloud computing has been positioned as today's ideal IT platform. This book looks at what cloud p...

This is an essential guide to entity relationship and class modelling for business analysts in li...

This practical guide to the DPO role encompasses the key activities you'll need to manage to succ...

This book walks you through how to establish and grow a strong security operations team, includin...

This book explains the software developer role, including the relevant skills and competencies yo...

This book covers the role of front-end developer in terms of typical responsibilities, required s...

This book is your guide to becoming an efficient and effective digital marketer, covering the exp...

Ideal for IT practitioners with project management responsibility, this book explains the princip...

In this book, management experts Brian Sutton and Robina Chatham describe six management techniqu...

In this book you'll discover the do's and don'ts of pitching your ideas through a business case. ...

This book is a pragmatic guide to software development in practice. It explores the inner working...

Business analysis is becoming less about managing tools and processes and more about delivering t...

The role of service level manager is critical in that the agreements negotiated with customers sh...

Many IT professionals lack understanding of the financial principles on which decisions about IT ...

All organisations need to respond to the challenges within the highly competitive global economy;...

This book is a guide to developing strategy and policy for data governance, in line with the deve...

Cybersecurity problems don't always relate to technological faults. Many can be avoided or mitiga...

In this book you'll discover how to give your communication skills an upgrade, exploring the tips...

Business relationship management (BRM) is crucial for building and maintaining strong relationshi...

In this book, management experts Brian Sutton and Robina Chatham describe six management techniqu...

This essential guide for business and IT managers, developed in collaboration with CREST, explain...

With this book, aspiring data analysts will discover what data analysts do all day, what skills t...

This practical book presents a proven decision-making process to help IT and business managers se...

Change management is about the control of all changes that have an effect on the IT services and ...

This book provides a reasoned and authoritative description of what user experience (UX) is, why ...

This book explores the role of Computer Science Teacher in a secondary school environment. An ove...

In today's technology-driven environment there is an ever-increasing demand for information deliv...

This book presents the key test design techniques, in line with ISTQB, and explains when and how ...

This practical guide is written for organisations that are implementing a business continuity man...