A revolutionary, new service excellence model that creates more accurate alignment between servic...

The role of service level manager is critical in that the agreements negotiated with customers sh...

The BCS Glossary is the most authoritative and comprehensive work of its kind on the market today...

This book is for executives and practitioners tasked with the movement of data from old systems t...

In alignment with BCS AI Foundation and Essentials certificates, this introductory guide provides...

Data is a valuable corporate asset and its effective management is vital to success. This profess...

This book offers practical guidance to key stakeholders involved in defining, developing and deli...

Data is a valuable corporate asset and its effective management can be vital to an organisation's...

Agile is an iterative approach to software development that has rapidly gained popularity in the ...

This practical guide provides insight into software testing, explaining the basics of the testing...

In this 4-book set, author and broadcaster Carrie Marshall explains key approaches to business an...