Practice-based case studies from around the world exploring empathy within service design.

Coping with complexities is an everyday reality for private, public and third sectors that face i...

Service design has established itself as a practice that enables industries to design and deliver...

Coping with complexities is an everyday reality for private, public and third sectors that face i...

The book presents a practical four-step approach to the challenges presented concerning how organ...

Due to its potential transformative nature, empathy has increasingly received attention in busine...

This edited volume uses an interdisciplinary approach to art and design that not only reframes bu...

In an effort to challenge the ways in which colonial power relations and Eurocentric knowledges a...

Practice-based case studies from around the world exploring empathy within service design.