A fully revised and extended version of the best selling 'Quality 75', the book includes a full r...

A book on lean service and office improvement, this is an update of The Lean toolbox for Service ...

The management of ideas is, in many companies, a huge untapped or poorly underutilized resource. ...

This is the 6th edition of a book that has become a standard reference to Lean principles, system...

This is a revision of the 6th edition of a book that has become a standard reference to Lean prin...

'Lean' in this title refers to operations management, the Toyota Production System, and its deriv...

Think Lean is just for factories or tech teams? Think again.Lean is everywhere. It's in how you p...

Although you cannot learn about Lean without 'Gemba' experience, games allow the next best thing ...

Operations Management is concerned with the management of people and the customer processes and i...

Dieses Buch integriert die drei wichtigsten Lehren in der Service-Landschaft der letzten Zeit: Le...

Bicheno, J: Human Lean