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17.04.2000Today's consumers demand not only services and products that are of the highest quality, but also...
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01.09.2006
Branding is an integral part of modern business strategy. But while there are dozens of books on ...
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02.09.2002
Smart Videoconferencing is the first book to show people how to participate effectively in videoc...
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01.02.2016
Transformational work is not easy. In fact, approximately 70 percent of change efforts fail becau...
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08.11.2022
The first edition introduced the revolutionary notion that customer complaints are not annoyances...
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08.11.2022
'Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying wor...
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