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  1. Service Breakthroughs Service Breakthroughs

    Service Breakthroughs

    James L. Heskett
    Free Press
    12.09.2007

    What Do Citicorp, UPS and Marriott have in common? They are 'breakthrough' service providersfirms...

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    22,00 €
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  2. The Value Profit Chain The Value Profit Chain

    The Value Profit Chain

    W. Earl Jr. Sasser
    Free Press
    04.10.2014

    James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying clos...

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    25,10 €
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  3. What Great Service Leaders Know and Do What Great Service Leaders Know and Do

    What Great Service Leaders Know and Do

    James L Heskett
    Berrett-Koehler Publishers
    01.09.2015

    Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, p...

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    33,00 €
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  4. What Great Service Leaders Know and Do What Great Service Leaders Know and Do

    What Great Service Leaders Know and Do

    James L Heskett
    ReadHowYouWant
    01.09.2015

    Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, p...

    Taschenbuch
    47,50 €
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  5. The Service Profit Chain The Service Profit Chain

    The Service Profit Chain

    W Earl Sasser
    Free Press
    10.04.1997

    Directly linking profit and growth not only to customer loyalty and satisfaction but to employee ...

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    30,50 €
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  6. The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

    The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

    James L. Heskett
    Harvard Business Review Press
    28.11.2008

    Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to im...

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    33,00 €
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  7. Win from Within Win from Within

    Win from Within

    James Heskett
    Columbia University Press
    04.01.2022

    Win from Within offers a playbook for developing and deploying organizational culture that enable...

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    28,50 €
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