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  1. Managing Negative Word-of-Mouth on Social Media Platforms Managing Negative Word-of-Mouth on Social Media Platforms

    Managing Negative Word-of-Mouth on Social Media Platforms

    Ines Nee
    Springer Fachmedien Wiesbaden, Springer Fachmedien Wiesbaden
    16.06.2016

    Ines Nee makes important key contributions to service recovery research by analyzing the effect o...

    Taschenbuch
    53,49 €
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